81. Company Profile DocFlow produces webbased solutions for managing, accessing, distributing and sharing document-based knowledge. http://www.docflow.com/company_profile.htm

MISSION DocFlow produces web-based solutions for managing, accessing, distributing and sharing document-based knowledge, by exploiting the most innovative, robust and flexible state-of-the-art technologies such as XML and the standards built upon it. DocFlow concentrates on EDM, IKM and WORKFLOW MANAGEMENT to provide easy, quick and customised solutions for a large variety of industries. Amongst our clients, there are several major companies based all over Europe. THE IMPORTANCE OF BEING SPECIALIST Docflow’s work is entirely and exclusively dedicated to the industry of Digital Documents, as we believe this as being the only method to be competitive and follow the trends of increasing complexity with regards to IT solutions. DocFlow’s dynamic approach to problem solving and customer satisfaction is due to several internal skills which are adequate for designing and deploying advanced solutions for document, workflow and knowledge management. Thus, DocFlow operates with document processes such as the creation, usage, distribution, management and archival of data from the most varied sources, formats and platforms. Being specialist, in our opinion, means having a profound knowledge about standardised and secure IT technologies which represent the platform for building up our work management solutions.

82. Knowledge Management - NeLH Specialist Library NeLH Home Specialist Libraries knowledge management, Contents. I m working in knowledge management how can I find out more? How can I get involved? http://www.nelh.nhs.uk/knowledge/

NeLH Home Specialist Libraries Knowledge Management Contents Home page - Introduction I'm new to KM - where do I start? How do I...? KM tips, tools and techniques KM skills ... KM jargon-busting Introduction WELCOME to the specialist library for Knowledge Management (KM) within the National electronic Library for Health (NeLH). This site is currently a 'prototype' which is under development. Please take a few moments to read through this introductory page and find out: Who will this website be for? What is the purpose of the site? What will I find on it? When will the site be completed? ... I'm working in knowledge management - how can I find out more? How can I get involved? Who will this website be for? This website is aimed at staff and organisations throughout the NHS - anyone and everyone with an interest in learning about knowledge management techniques, and in sharing ideas and best practices. What is the purpose of the site?

83. Knowledge Management Glossary - Knowledge Management - NeLH Specialist Library NeLH Home Specialist Libraries knowledge management, I want to know more . KM jargonbusting. Glossary of KM terms. knowledge management glossary. Introduction. http://www.nelh.nhs.uk/knowledge_management/glossary/glossary.asp

NeLH Home Specialist Libraries Knowledge Management Contents Home KM jargon-busting Home page - Introduction I'm new to KM - where do I start? ... KM skills NHS KM-sharing zone I want to know more KM jargon-busting Glossary of KM terms Knowledge management glossary Introduction This glossary is aimed at those NHS organisations which are just starting out with the introduction and implementation of knowledge management principles and practices. The field of knowledge management does tend to use a lot of jargon. However this glossary does not set out to cover the full range of that jargon. Instead, it focuses on core terms - those terms that are most often found in books and articles aimed at the non-specialist knowledge management practitioner. The glossary is arranged in alphabetical order. Where terms are also known by other names, or where two or more terms are closely related, you can click on links from one to the other. If there is a term that is not included and you think it should be, if you feel that a better explanation of a term is needed, or if you want to suggest an alternative explanation, please

84. KM Europe 2003 - Creating, Exploiting And Retaining Knowledge RAI for more information contact Peter Nussey at kmeurope@arkgroup.com. For more information on knowledge management click here. http://www.kmeurope.com/

KM Europe 2003 took place 10-12 November, in Amsterdam, thank you to all who took part and made this, the fourth KM Europe, not just the best KM Europe yet but the best knowledge management (KM) event of 2003. For more information on KM Europe 2003 click here . KM Europe 2004 will take place 8-10 November 2004 at the Amsterdam RAI for more information contact Peter Nussey at kmeurope@ark-group.com . For more information on Knowledge Management click here

85. Knowledge Management ICT Leading Practice. knowledge management. Laboratory Managers Association of SA. knowledge management. Welcome to the knowledge management (KM) Community area. http://www.edna.edu.au/edna/page2092.html

All Events and Noticeboards Calendar for Australian Schools Scholarships, Fellowships, Grants Conferences and Events Australia ... Workshops Print Mode HOME Communities Knowledge Management Knowledge Management Welcome to the Knowledge Management (KM) Community area. This is a knowledge sharing space for all knowledge workers. There is an increasing acceptance of KM in many organisations. Some organisations have successfully implemented KM strategies while others are implementing or interested in KM. In this community we can all learn together how we could effectively manage knowledge. You can contribute to this community by suggesting links to KM and your own research papers. There are opportunities to form discussion groups and communities of practice to share knowledge. If you are interested please contact Swinitha Nawana Email: Ph: 08 8177 3587 Links to KM Company Philosophy: "The Way We Do Things Around Here" Gurteen Knowledge Website Knowledge Connections Knowledge Management in Education: Defining the Landscape ... Website for Business and Organizational Storytelling KM Conferences 7th Australian Conference on Knowledge Management and Intelligent Decision - ACKMIDS 2004 8th International Conference of the International Society for Knowledge Organization Building Knowledge-Based Relationships Creativity and Innovation: The Fourth Gurteen Knowledge Conference (GKC4) ... Fifth European Conference on Organizational Knowledge, Learning and Capabilities

86. BRINT Institute's Book On Knowledge Management Having spent last 20 years or so in the design of technologybased systems, I believe that technology is the easier part of the knowledge management equation http://www.kmbook.com/

About BRINT News About BRINT Contact Us Advertise Instant Intelligence for Business, Information, Technology, and Knowledge Management Channels General Business Business Technology E-Business Knowledge Management Community Join the Network! Community Forums Community Events Executive Jobs Use Brint.com 'Power Search' to Save Your Search Time by More Than 90% SEARCH HELP JOIN the Business, Technology and Knowledge Networks Free!! SUBSCRIBE to Free Newsletter with Latest Articles!! ASK Our Experts Source KMNetwork.com Knowledge Management What? Why? How? In KMBook.com Case Studies in KM What is Knowledge Management? Organizational Learning versus Learning Organizations ... Walking the Talk Introducing... BRINT Institute's Book on Knowledge Management Given the ongoing era of radical change, uncertainty and risk impacting the whole world, we share our exploration into this 'New World of Business' that started in the last decade... The lessons learned from our exploration are presented here as... ...the first book on knowledge-driven organizations and knowledge workers that can survive and thrive in the new world of uncertainty and risk...." www.

87. American Productivity & Quality Center (APQC) search knowledge management Just because knowledge is intangible does not mean that its impact is. APQC is the leading publisher on knowledge management. http://www.apqc.org/km/

Please use your corporate email address to login Contact Us Corporate Email : Password : Remember Me search: Knowledge Management Just because knowledge is intangible does not mean that its impact is. The APQC Approach Organizations disappointed in "shrink-wrapped KM" have become wary of technology solutions that ignore measurement, people, processes, and change management. APQC's proven methodologies and best-practice tools and approaches are based on 10 years of research with more than 350 organizations. APQC can support your KM initiative by focusing on specific business problems and improving the flow of knowledge between people and units in your organization. APQC's services champion the following KM principles and best practices. You can measure the impact of KM, and the return on investment is high. Best-practice organizations double the return on their KM investments. By using APQC's KM Measurement Framework and measurement tools, you will be able to develop, align, and implement your KM activities with strategic imperitives, core business processes and outcomes. Best-practice organizations have a deliverate and robust KM strategy to solve business problems.

88. Knowledge Management Technology IBM Systems Journal issue 404, knowledge management - knowledge management technology - Feature paper. knowledge management technology. by AD Marwick. http://www.research.ibm.com/journal/sj/404/marwick.html

Home My account Select a country Journals Home ... Contact Us Related link: IBM Knowledge Volume 40, Number 4, 2001 Knowledge Management HTML PDF ASCII This article: HTML PDF ASCII Knowledge management technology by A. D. Marwick Selected technologies that contribute to knowledge management solutions are reviewed using Nonaka's model of organizational knowledge creation as a framework. The extent to which knowledge transformation within and between tacit and explicit forms can be supported by the technologies is discussed, and some likely future trends are identified. It is found that the strongest contribution to current solutions is made by technologies that deal largely with explicit knowledge, such as search and classification. Contributions to the formation and communication of tacit knowledge, and support for making it explicit, are currently weaker, although some encouraging developments are highlighted, such as the use of text-based chat, expertise location, and unrestricted bulletin boards. Through surveying some of the technologies used for knowledge management, this paper serves as an introduction to the subject for those papers in this issue that discuss technology. The goal of this paper is to provide an overview of technologies that can be applied to knowledge management and to assess their actual or potential contribution to the basic processes of knowledge creation and sharing within organizations. The aim is to identify trends and new developments that seem to be significant and to relate them to technology research in the field, rather than to provide a comprehensive review of available products.

89. IBM Systems Journal - Vol. 40, No. 4, 2001 - Knowledge Management knowledge management. Vol. 40, No. 4, 2001 Order No. Preface, John J. Ritsko and Alex Birman, p. 812. knowledge management technology, A. D. Marwick, p. 814. http://www.research.ibm.com/journal/sj40-4.html

Home My account Select a country Journals Home ... Contact Us Related links: IBM Knowledge Lotus Knowledge IBM KM Solutions IBM Institute for KM ... Lotus Research Knowledge Management Vol. 40, No. 4, 2001 Order No. G321-0143 The business environment is rapidly changing, and intellectual capital is a key asset of the enterprise. By managing its knowledge assets, an enterprise can improve its adaptability and increase its chances for survival. The papers in this issue of the IBM Systems Journal deal with various aspects of knowledge management: supporting technologies, products, and social aspects. click to enlarge PDF ASCII Papers may be viewed by clicking on the title of interest Preface John J. Ritsko and Alex Birman p. 812 Knowledge management technology p. 814 Communities of practice and organizational performance p. 831 Evolving communities of practice: IBM Global Services experience p. 842 The knowledge management puzzle: Human and social factors in knowledge management p. 863 Views of knowledge are human views G. Dueck p. 885

90. Knowledge Ability White Paper: Team Knowledge Management Team knowledge management A ComputerMediated Approach. A Knowledge Ability White Paper. Dr 1. The need for knowledge management. The http://www.knowab.co.uk/wbwteam.html

Knowledge Ability HOME NEWS VIRTUAL TEAMING E-TOOLS ... CONTACT Team Knowledge Management: A Computer-Mediated Approach A Knowledge Ability White Paper Dr. John Gundry Knowledge Ability Ltd Malmesbury UK and Dr. George Metes Virtual Learning Systems, Inc Manchester NH, USA December 1996 Published at www.knowab.co.uk/wbwteam A PDF version of this paper is available here "CEOs, when asked how much of the knowledge which is available to the company is actually used, responded 'only about 20%.' (Gottlieb Duttweiler Foundation). Yet, if this figure represented average utilization of production capacity, it would only be acceptable to the most foolhardy CEOs." From the Agility Forum's Agile People Enterprise Development Group Newsletter, Iacocca Institute, Pennsylvania, November 1996 1. The need for knowledge management The increasing use of electronic group collaboration tools to support team work has fueled interest in the ways by which what goes on when people use those tools can be captured, stored, and re-used by others. Called 'knowledge management', this is important for enterprises whose principal currency is knowledge, rather than physical or financial resources. These are enterprises who have always been wholly devoted to knowledge work, such as consultancies; a growing number of enterprises who discover that knowledge of how to produce products is as salable as the products themselves; and any enterprise who realizes that its knowledge is an asset to be managed. The ability of enterprises to manage knowledge as an asset (and provide a return on investment and potentially revenue) is seen by strategies such as Agility (1) as the key to survival in a global business environment in which the efficiencies of mass production of commodity goods have been successfully exported to low-wage economies.

91. What Is Knowledge Management? What is knowledge management? ©KarlErik Sveiby March 1996. Updated 1 March knowledge management Initiatives Round the Globe. I have collected http://www.sveiby.com.au/KnowledgeManagement.html

92. African Network For Health Knowledge Management And Communication Consortium of NGOs using ICT to communicate health data dn information. http://www.afriafya.org/

Mtaa Dispensary Child Survival Project Siaya Friends Hospital, Lugulu Bunyala ADP Kibera CBHC Project Kwale DMOH's Office Diemo Primary School, Kombewa Field Map AfriAfya Overview Mandate AfriAfya ... FAQS AGA KHAN HEALTH SERVICES, KENYA AMREF, KENYA CHRISTIAN HEALTH ASSOCIATION OF KENYA HEALTHNET KENYA MINISTRY OF HEALTH PLAN INTERNATIONAL Profile Feedback Contacts Site Map ... Search

93. CRM And Knowledge Management Software For Call Centers And Help Desks — Primus CRM customer relationship management - and knowledge management software for call centers and help desks. solutions. products. services. customers. partners. http://www.primus.com/

solutions products services customers ... company Ask a question about Primus: Knowledge Solutions, Inc. a global leader Primus Knowledge Solutions delivers award-winning KM software that enables companies to provide a superior customer experience via call centers, help desks, and Web self-service. We power every interaction with knowledge to increase customer satisfaction and reduce operational costs. Primus also provides electronic communication solutions such as email management, chat, and wireless solutions. news 20 MAY 04 Primus Receives 2004 CRM Excellence Award, Recognizing Kodak's Deployment of Primus Self-Service Solution 05 May 04 Primus Helps Organizations Improve the Problem Resolution Process with Industry-Leading Support Automation Technology our customers Concord Communications $555,000 ROI the first year saves $16.6 million the first year + 200% ROI MAPICS ... hear how this global manufacturing company excels with Primus. what's hot Gartner 1H04 MarketScopes Email Response Management System (ERMS) and Web Self-Service featuring Primus Register NOW free KM white papers KM Best Practices Return-On-Investment Primus Application Hosting Services To learn how to improve employee efficiency and increase customer satisfaction call Primus at 1.206.834.8100.

94. Knowledge Management KMPro knowledge management AssociationKnowledge Innovation Management Professional Society knowledge management Association Offering Certified Knowledge Manager Training, KM Certification And http://www.knowledge.standards.com.au/

Advanced search Website feedback? Member Login ...this document Knowledge Management Portal What's happening in KM: Knowledge Sharing presentation at UTS Sydney (2004-03-23) Knowledge sharing event at University of Technology Sydney New Centre for the Management of Knowledge Capital (2004-03-22) New centre for the Management of Knowledge Capital ACHIEVE RESULTS FROM KNOWLEDGE MANAGEMENT (2004-03-16) Only two weeks until the KM Challenge gets underway, register now!!!!! Why register on this site? KM Challenge 2004 The Interim Standard Calendar of Courses ... Login or Register to see more. This site is part of the SAI GLOBAL group. Release 2.9.2:2.2.1

95. Knowledge Management Seminars:  Information Management For Legal Professionals Information management and internet searching seminars geared toward legal professionals. http://www.knowledgeisus.com

Christine A. Gilsinan "More Time Matters" Workshops Training Services Training Requests ... Registration for More Time Matters for Elder Law Attorneys Workshops Information and the Legal Professional Too much information, too little time Legal professionals have long struggled with the problem of information - - finding it, understanding it, synthesizing it, managing it and presenting it. And the problem keeps getting worse - not better New information is electronically published each day. New tools constantly claim to help sort through each new wave of information. What works and what doesn't? What resources are best for different research needs? Which information sources are credible and reliable? What are the best tools for information organization and management? Our goal The goal of Knowledge Management Seminars is to help legal professionals deal more effectively and efficiently with information through training focused on: Locating and evaluating electronic information resources through the Internet, Westlaw,© Lexis/Nexis,© and private fee-based electronic information databases Informational retrieval and management software programs Information processing and organizational software such as TimeMatters© Email and other Internet-based communication systems (including encryption, document sharing, Web-based conferencing, on-line training and voice communications and Internet connection options such as ADSL, cable and satellite linkups)

96. Lepak's Home: Beginner Guides To Newsgroups, Netiquette, Email Etiquette, Newsgr knowledge management Links. Originally Gathered And Arranged by Ong Cho Chuan who now runs Meta knowledge management Portal. Lycos knowledge management Links http://www.lepak.com/kmlinks.html

Home Beginner's Guides Netiquette Email Etiquette Search Engines Colour Psychology ... Newsgroups Our Publications Ahead with IT Electronic Commerce Instant Genius! Corporate Web Design Instant Genius! Email ... Instant Genius! Internet Research Links General List Knowledge Management Contact Us! Ellen Whyte Thomas O'Daniel Maria O'Daniel Knowledge Management Links Originally Gathered And Arranged by Ong Cho Chuan who now runs Meta Knowledge Management Portal . Now updated by Inkblot Sdn Bhd staff. Lists of Links Open Direcotry's List WWW Virtual Library of Knowledge Management LookSmart's Knowledge Managment links Lycos Knowledge Management Links ... UCSF Center for Knowledge Management References, Indices, Forums, Directories Knowledge Garden Millennium Project - Living Archive of the Project "Knowledge Management" Knowledge Reference Sites Knowledge Ecology Resources ... Arthur Andersen KnowledgeSpaceSM-Your source for Knowledge Management, Business Improvement, Best Practices, Global Best Practices. Case Studies KM on the Web CIO Magazine - Knowledge Management Research Center Decision Support Systems, Related Sites

97. Knowledge Management: At-A-Glance About knowledge management. April 1214, 2004 Ronald Reagan Building, Washington, DC. Susan Nappi, CECOM Project Lead for knowledge management, US Army. http://www.e-gov.com/events/2004/km/

Highlights Monday Tuesday Wednesday About Knowledge Management April 12-14, 2004 Ronald Reagan Building, Washington, DC Download "Workplace Performance and Innovation: Making Knowledge Workers More Productive" A White Paper presented by META Group Program Advisory Board The organizers of the Knowledge Management Conference would like to thank the Program Advisory Board for their contribution of time and expertise, which have combined to ensure an educational and content-rich program. Ramon Barquin , President, Barquin International, Inc. William Bennett , Special Counsel to the Office of Administrative Litigation, Federal Energy Regulatory Commission Mike Burk , Chief Knowledge Officer Corporate Management (HCM), Federal Highway Administration Stephen Denning , Author and Former KM Director, World Bank Jane Fishkin , Chief Information Officer, IT Services, Brookings Institution Nat Heiner , Chief Knowledge Officer, U.S. Coast Guard Jeanne Holm , Chief Knowledge Architect, NASA/Jet Propulsion Laboratory Belkis Leong-Hong , President, Knowledge Advantage Inc.

98. Received Wisdom Ltd A consulting company, based in the UK, providing a variety of services to corporate clients; training consultancy, training delivery, facilitation, and knowledge management. http://www.thompson.demon.co.uk/

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99. Knowledge Management Articles And Software From Intranet Journal Intranet Journal s guide to knowledge management, document management, content management and records management applications and news. knowledge management. http://www.intranetjournal.com/km/

Events Research Images Premium Services ... Network Map Intranet Journal Subjects Administration Collaboration Compliance Development ... Products Search Earthweb Intranet Journal All EarthWeb internet.com Internet News Internet Investing Internet Technology Windows Internet Tech. ... E-mail Offers internet commerce Phone Cards Cheap Auto Insurance Desktop Computers Gift Baskets ... Shopping Intranet Journal Update CIO Update CodeGuru Update CrossNodes Networking Instant Messaging Planet HTML Practically Networked HTML Enterprise Storage Forum Text Enterprise Storage Forum HTML Optically Networked HTML Datamation IT Management Careers Datamation IT Management Update DRM Watch Developer.com Update Gamelan Java Update Goodies to Go Javascript.com Text JARS Java Update OpenSource Update SysOpt Tech Notes Grid Computing Planet HTML E-Security Planet Text E-Security Planet HTML Click here for current content management trends and statistics. Click here Knowledge Management Inside Spyware A Guide to Finding, Removing and Preventing Online Pests Online pests can range from the annoying to the downright dangerous. This Intranet Journal guide takes a step-by-step approach to diagnosing, removing and preventing spyware infestations. Corporate Compliance Intranet Journal introduces a new section covering corporate compliance issues. Learn more about how records and document management can help your company comply with Sarbanes-Oxley, HIPAA, and any number of other state and federal regulations. Visit

100. Gotcha - About KM What is knowledge management (KM)? KM is Measuring the value of knowledge assets and/or impact of knowledge management. Here are http://www.sims.berkeley.edu/courses/is213/s99/Projects/P9/web_site/about_km.htm

What is Knowledge Management (KM)? KM is a newly emerging, interdisciplinary business model dealing with all aspects of knowledge within the context of the firm, including knowledge creation, codification, sharing, and how these activities promote learning and innovation. In practice, KM encompasses both technological tools and organizational routines in overlapping parts. Rudy Ruggles, a leading KM thinker/practitioners, has identified the following items as integral components of KM: Generating new knowledge Accessing valuable knowledge from outside sources Using accessible knowledge in decision making Embedding knowledge in processes, products, and/or services Representing knowledge in documents, databases, and software Facilitating knowledge growth through culture and incentives Transferring existing knowledge into other parts of the organization Measuring the value of knowledge assets and/or impact of knowledge management Here are some additional overviews on the character of KM: An interview with Larry Prusak , one of the leading KM gurus (who dislikes the term "KM guru"...)

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