101. Gray, John, Atwood. Project Ernestine: Validating A GOMS Analysis For Predicting gray, john, Atwood, 1993. gray, WD, john, BE, Atwood, ME (1993).Project Ernestine Validating a GOMS analysis for predicting http://www.rpi.edu/~grayw/pubs/papers/GJA93_HCIj.html

Project Ernestine: Validating a GOMS analysis for predicting and explaining real-world performance. Human-Computer Interaction, 8 Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-world Performance Project Ernestine served a pragmatic as well as a scientific goal: to compare the worktimes of telephone company toll and assistance operators on two different workstations, and to validate a GOMS analysis for predicting and explaining real-world performance. Contrary to expectations, GOMS predicted and the data confirmed, that performance with the proposed workstation was slower than with the current one. Pragmatically, this increase in performance time translates into a cost of almost $2 million dollars a year to NYNEX. Scientifically, the GOMS models predicted performance with exceptional accuracy. The empirical data provided us with three interesting results: proof that the new workstation was slower than the old, evidence that this difference was not constant but varied with call category, and (in a trial that spanned four months and collected data on 72,450 phone calls) proof that performance on the new workstation stabilized after the first month. The GOMS models predicted the first two results and explained all three. In this paper, we discuss the process and results of model building as well as the design and outcome of the field trial. We assess the accuracy of GOMS predictions and use the mechanisms of the models to explain the empirical results. Lastly, we demonstrate how the GOMS models can be used to guide the design of a new workstation and evaluate design decisions before they are implemented.

102. Gray (in Press). gray, john, and Atwood, 1992. gray, WD, john, BE, Atwood, ME (1992). Theprécis of Project Ernestine or an overview of a validation of GOMS. http://www.rpi.edu/~grayw/pubs/papers/Gray92/gray_et_al92.htm

Gray, John, and Atwood, 1992 ACM CHI'92 Conference on Human Factors in Computing Systems (pp. 307-312). New York: ACM Press. Project Ernestine served a pragmatic as well as a scientific goal: to compare the worktimes of telephone company toll and assistance operators on two different workstations, and to test the validity of GOMS models for predicting and explaining real-world performance. Contrary to expectations, GOMS predicted and the data confirmed, that performance with the proposed workstation was slower than with the current one. Pragmaticly, this increase in performance time translates into a cost of $2.4 million dollars a year to NYNEX. Scientificly, the GOMS models predicted performance with exceptional accuracy. Download pdf File Back to Wayne Gray's home page To Gray's Download Page The CogWorks Lab Cognitive Science Department Last changed: 2002-11-16 wdg

103. Gray, John Edward - Bright Sparcs Biographical Entry gray, john Edward Bright Sparcs Biographical entry, Bright Sparcs is a biographical,bibliographical and archival database of Australian scientists with http://www.asap.unimelb.edu.au/bsparcs/biogs/P000453b.htm

Bright Sparcs Biographical entry Home Browse Search Previous ... Next Gray, John Edward (1800 - 1875) FRS Published Sources Naturalist Born: 12 February 1800 England. Died: 7 March 1875. Gray was keeper of the Zoological Department of the British Museum, 1840-74 and published descriptions of a large number of animal species including many Australian reptiles and mammals. Structure based on ISAAR(CPF) - click here for an explanation of the fields Prepared by: McCarthy, G.J. Created: 20 October 1993 Modified: 19 November 1999 Published by Australian Science and Technology Heritage Centre on ASAPWeb Originally published 1994-1999 by Australian Science Archives Project Submit any comments, questions, corrections and additions Prepared by: Acknowledgements Updated: 30 March 2004 http://www.asap.unimelb.edu.au/bsparcs/biogs/P000453b.htm [ Foundation Supporter - Committee to Review Australian Studies in Tertiary Education Top of page Bright Sparcs Home Browse ... Search

104. Mary And John Gray Library Home Granta john gray john gray. john gray is Professor of European Thought at the LondonSchool of Economics. Prior to this he was Professor of Politics http://almark.lamar.edu/

Find Books and More Search our catalog and other catalogs Find Articles and More Search journal and magazine indexes Government Documents Federal and Texas documents and websites Reference Tools Online encyclopedias, dictionaries, maps, and more Research Help Subject guides, tutorials, and more Websites by Subject Categorized Internet resources Search the Web Recommended search engines Services and Policies Under construction Lamar University A member of The Texas State University System Contact Webmaster Last Updated: April 5, 2004

105. John Gray «Les Hommes Sont De Mars, Les Femmes De Vénus!» http://www.construire.ch/SOMMAIRE/9722/22entret.htm

106. DBLP: John Gray dblp.unitrier.de john gray. List of publications from the DBLP Bibliography Server- FAQ 2001. 3, john gray The End of Career. Commun. ACM 44(11) 65-69 (2001). http://www.informatik.uni-trier.de/~ley/db/indices/a-tree/g/Gray:John.html

John Gray List of publications from the DBLP Bibliography Server FAQ Coauthor Index - Ask others: ACM DL ACM Guide CiteSeer CSB ... Google John Gray: The End of Career. Commun. ACM 44 Gordon J. Brebner , John Gray: Use of Reconfigurability in Variable-Length Code Detection at Video Rates. FPL 1995 EE John Gray, Karen Sparck Jones : National research programs in information science in the United Kingdom. Inf. Process. Manage. 16 Coauthor Index Gordon J. Brebner Karen Sparck Jones DBLP: [ Home Author Title Conferences ... Michael Ley (ley@uni-trier.de) Thu May 27 16:47:01 2004

107. Fairbank Chinese History Library: Rob Gray Virtual librarian Robert gray welcomes contributions to this library from peopleanywhere in the is independent of and not affiliated with the john K. Fairbank http://www.cnd.org/fairbank/

From the CND Virtual Bookshelf Title Category China : A New History (by John King Fairbank History Your viewing of this page is made possible by the CND corporate sponsorship program - A Modern Chinese History Virtual Library - Virtual Librarian: Robert Gray robgray@umich.edu The Fairbank Chinese History Virtual Library was founded to facilitate easy access to sources of modern Chinese historical information on the internet. This project is dedicated to the memory of Harvard Sinologist John King Fairbank (1907-1991). Many thanks to Wilma Fairbank who gave her consent for this project to bear her husband's name. We are grateful to China News Digest for providing technical support and allowing the Fairbank Library to exist on the CND server. The Fairbank Library Collection People's Republic of China (1949-present) Republican Era (1912-1949) Qing Dynasty (1644-1911) Virtual librarian Robert Gray welcomes contributions to this library from people anywhere in the Please send contributions and comments to robgray@umich.edu

108. BarlowFriendz: Is Spalding Gray Finally Swimming To Cambodia? them . March 11, 2004 0656 AM. The New Jazz Thing Vince Outlaw sWeblog. Spaulding gray Found Dead While john Perry Barlow Mourns. http://barlow.typepad.com/barlowfriendz/2004/01/is_spalding_gra.html

hostName = '.typepad.com'; About Me May 2004 Sun Mon Tue Wed Thu Fri Sat Recent Posts "Kicking butt is mandatory. Taking names is optional." Slouching Towards Buffness A Long Dying Done... Remembering Spuddy: Memorial Details ... Depression and The Beauty that Remains Recent Comments lastminute on Safire Takes A Shot At Us on Is Spalding Gray Finally Swimming to Cambodia? Martha E. Ture on "Kicking butt is mandatory. Taking names is optional." Maurice Gleeson on Depression and The Beauty that Remains marianne on "Kicking butt is mandatory. Taking names is optional." Jim Hill on "Kicking butt is mandatory. Taking names is optional." viaggi vacanze on Safire Takes A Shot At Us arianna on Leaving Las Vegas last minute viaggi on Safire Takes A Shot At Us Robert Reed on "Kicking butt is mandatory. Taking names is optional." BlogFriendz Chris Lydon Clay Shirky Craig Newmark Dan Gillmor ... December 2003 Photo Albums The Barlowettes Add me to your TypePad People list Categories Bush Outrages Current Affairs Food and Drink Politics Science Television Syndicate this site (XML) Powered by TypePad Member since 12/2003 Main January 16, 2004

109. Braving The Elements, Harry B. Gray, John D. Simon, William C. Trogler Braving the Elements, a lively, engaging introductory primer on chemistry, by HarryGray, john Simon, and Bill Trogler, published by University Science Books, 0 http://www.uscibooks.com/graynb.htm

Braving the Elements Harry B. Gray, Calif. Inst. of Technology John D. Simon, Duke University William C. Trogler, Univ. of Calif., San Diego "briskly & entertainingly written..." An ideal primer for those who wish to improve their scientific literacy, this book is beautifully written and especially recommended for high school and undergraduate nonmajor science courses. Amply illustrated chapters on chemical bonding, biochemistry, cancer, and the atmosphere are interspersed with such chapters as "The Alchemist's Dream," "Newsworthy Molecules" and "WallStreet Chemistry." To facilitate this book's use in the classroom, a complete set of problems and sample exams are available from the publisher. "A wonderful tool to teach people who are timid of chemistry!" Terry T. Young, Lead Biologist with GET SMART "A nonmathematical description of the excitement as well as the utility of chemistry." Journal of Chemical Education "An interesting read, without the disguise, for those of us who know chemistry is fascinating." New Scientist "Briskly and entertainingly written, sprinkled with historical sketches of great moments in modern chemistry...Chemistry is alive and well, and to prove it they have written what might almost qualify as a page turner."

110. Deep Discount DVD XBOX. Accessories. Electronics. Search by Director Results for gray, john Displaying 1 2 of 2 Results. Sort By Alphabet, Price, Year. Hide Images. http://www.deepdiscountdvd.com/search.cfm?searchby=director&noimg=false&&keyword

111. John Gray (Black Arts Research Center, Nyack, New York) john gray (Black Arts Research Center, Nyack, New York). SubmittedMon, 12 Nov 2001 200006 0500 john gray Director Black Arts http://www.columbia.edu/cu/lweb/data/indiv/area/idass/GRAY,John.htm

John Gray (Black Arts Research Center, Nyack, New York) Submitted: Mon, 12 Nov 2001 20:00:06 -0500 John Gray Director Black Arts Research Center 30 Marion Street Nyack, New York 10960 USA e-mail: barc00@hotmail.com Website: http://barc0.tripod.com/#top http://barc0.tripod.com/pl.html

112. Revolutionary War Military Abstract Card File Items Between Gray, John And Gray, Revolutionary War Military Abstract Card File Items Between gray, john and gray,Jno. Return to Letter Index Return to G Indexes Items 12 Items 1 of 2 http://www.digitalarchives.state.pa.us/archive.asp?view=ArchiveItems&ArchiveID=1

113. The John Harvey Gray Center For Reiki Healing john Harvey gray Lourdes gray The most experienced Reiki Instructors inthe United States. Learn Reiki. Copyright © 2003 john Lourdes gray. http://www.mv.com/ipusers/reiki/

Reiki, pronounced "Ray-key," means Universal Life Force. It was developed by a Christian minister in Kyoto, Japan. Reiki is a gentle, non-invasive, hands-on energy transfer technique which made its appearance in the continental United States around 1973. It differs from other healing methods in that a special formula is used by the Reiki instructor to prepare the workshop participant for the flow of healing energy. Welcome to the John Harvey GrayCenter for Reiki Healing John Harvey Gray Lourdes Gray The most experienced Reiki Instructors in the United States Learn Reiki Workshop Contents Schedule of Classes Pictures Recommended Reading Student Comments Experience Reiki at a Reiki Wellness Center TAKATA SPEAKS ... Audio Tapes OUR NEW BOOK! Click here for details and to order "It left me in a state of awe, speechless, my mind trying to comprehend her words....." e-mail We cherish the Usui tradition, and the exchange of ideas. The presence of this site in the WebRing is not an endorsement of other sites presented there.

114. UIAA: Urbana: Veterans' Memorial: Gray, John UIAA. Check My Illinois Alumni EMail. john Floyd gray. World War II GraduationYear 1938 Date of Death 6/3/1946. Submit additional information or comments. http://www.uiaa.org/urbana/veterans/display_veteran.asp?veteranID=240

115. Modern Languages And Microsoft S Component Object Model Authors, David N. gray, Harlequin Inc., Menlo Park, CA. john Hotchkiss,Harlequin Inc., Cambridge, MA. Seth LaForge, Harlequin Inc., Seattle, WA. http://www.acm.org/pubs/articles/journals/cacm/1998-41-5/p55-gray/p55-gray.pdf

116. Powell's Books - Hail, Columbia!: Robert Gray, John Kendrick, And The Pacific Fu Hail, Columbia! Robert gray, john Kendrick, and the Pacific Fur Trade by johnScofield. Age Level Voyages to the Pacific coast Condition Standard. http://www.powells.com/cgi-bin/biblio?isbn=0875952348&show_locs=yes

117. LSF.com.ar - Error En La Página Translate this page BUSCAR Título Autor Palabras clave, http://www.lsf.com.ar/resulta.aspx?criterio=autor&texto=GRAY, JOHN

118. SourceForge.net Developer Profile Login Name grayjohn. Publicly Displayed Name john gray. Email Address gray-johnat users.sourceforge.net. Site Member Since 2001-12-03 1110. Donations. http://sourceforge.net/users/gray-john/

Shop ThinkGeek Slashdot freshmeat Newsletters ... SourceForge Broadband My Favorites SF.net Home Foundries Clustering Distributed Computing Linux on Large Systems my sf.net software map donate to sf.net about sf.net ... New User via SSL Search Software/Group People Freshmeat.net Site Docs SF.net Subscription Subscribe Now Manage Subscription Advanced Search Direct Download ... Project Monitoring SF.net Resources Site Docs Site Status Site Map SF.net Supporters ... Get Support Site Sponsors Most Active Gaim PearPC - PowerPC Emulator Azureus - BitTorrent Client ABC [Yet Another Bittorrent Client] ... More Activity Top Downloads eMule BitTorrent DC++ Azureus - BitTorrent Client ... More Statistics SF.net Services Tech Jobs Online Books Comparison Shop Partner Product Offers ... IT Research Library Sponsored Content Personal Information User ID: Login Name: gray-john Publicly Displayed Name: John Gray Email Address: gray-john at users.sourceforge.net Site Member Since: Donations Make a donation. View Donations Diary And Notes Diary/Note Entries: Monitor This Diary Project Info This developer is a member of the following groups: Free Association (freeassociation) You Could Send a Message if you were logged in Powered by SourceForge(tm) collaborative software development tools from VA Software OSDN About SourceForge.net

119. Online Catalog - Ricker Memorial Library, Poland, Maine Showing results 1 6 where Any Field contains gray, john . 158 GRA, Mars andVenus together forever By gray, john ISBN 0061044571 (pbk.), 613.9 GRA, http://www.rickerlibrary.org/catalog/index.php?q=Gray, John&CallPref=All

120. Gray, John, Stuart, Lawrence, Atwood. GOMS Meets The Phone Company: Analytic Mod gray, john, Stuart, Lawrence, Atwood, 1995. gray, WD, john, BE, Stuart,R., Lawrence, D., Atwood, ME (1995). GOMS meets the phone http://hfac.gmu.edu/~gray/pubs/abstracts/gray_john_stu_law_atw.html

Readings in human-computer interaction: Toward the year 2000 , (Second ed., pp. 634-639). San Francisco: Morgan Kaufmann Publishers, Increase. GOMS Meets the Phone Company: Analytic Modeling Applied to Real-world Problems GOMS analyses were used to interpret some perplexing data from a field evaluation of two telephone operator workstations. The new workstation is ergonomically superior to the old and is preferred by all who have used it. Despite these advantages telephone operators who use the new workstation are not faster than those who use the old but are, in fact, significantly slower. This bewildering result makes sense when seen with the aid of GOMS. With GOMS we can see that very few of the eliminated key-strokes or ergonomic advantages affect tasks that determine the operator's work time. Indeed, GOMS shows that some presumed procedural improvements have the contrary effect of increasing the time an operator spends handling a phone call. We concluded that if GOMS had been done early on, then the task, not the workstation, would have been redesigned. This page has been accessed times.

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